Returns can happen, even if we all do our best to avoid it. You may return your online order, or items within it, for an exchange or a refund following the conditions outlined below, your statutory rights are not affected:
- The items must be returned within 30 days from date of delivery.
- The items must be unburned, unused, and in their original packaging.
If you notice that one of your products has a defect or has been damaged, please follow the return process by contacting our customer service.
Return & Exchange process
To make a return or an exchange, we invite you to contact our customer service: firstname.lastname@example.org. Please fill in your information on the return form, which needs to be included with your parcel.
Please download the return form here.
Refunds are processed within 14 days upon receipt of your returned parcel.
Once your refund has been processed, you will receive a confirmation by email. Depending on your bank, the refunded amount will appear on your card or Paypal account within 2 to 5 working days. May you have any questions, please contact: email@example.com